Sales Staff


Click on one of the people below to find out more information.

  • Kurt Retzlaff
    General Sales Manager
    302-839-1078

    Kurt Retzlaff is the BMW General Sales Manager for i.g.Burton BMW. A veteran of the automobile industry for 22 years in which 20 of those years have been with i.g.Burton. Kurt first started his career washing and parking cars on the lot. Working for an organization that promoted from within, eventually Kurt moved his way through the ranks holding positions such as a BMW and Mercedes-Benz technician, a detailer, BMW client advisor, Internet Sales, and now the BMW General Sales Manager. A native Delawarean with strong German roots, Kurt enjoys traveling with his wife to his father's homeland of Bavaria and her home country of Italy. Kurt describes his personal approach to customer service as inviting, relaxed, informative, and easy to work with. This focused approach is indicative of the i.g. Burton BMW experience. We pride ourselves on creating an atmosphere in which customers can enjoy themselves, whether it's their first time or their hundredth time through our doors.

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  • Jay Fausnaught
    Sales Manager
    302-258-7654

    Jay Fausnaught has been selling cars in the Milford area for 16 years and decided to join i.g. Burton in late January 2010. He prides himself in customer satisfaction and making the process of buying a car a stress free experience. He resides in Milford with his wife, Pepper, and his two sons, Nathan and Gavin.

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  • Rick Marine
    BMW Finance Manager
    302-839-1084

    Rick has been in the automotive industry for 23 years, 10 years at i.g. Burton. When not at work delivering an exceptional customer experience, he enjoys playing music, camping ,and traveling.

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  • Nate Robinson
    Client Advisor
    302-424-3042

    My name is Nate Robinson, I am a Client Advisor at i.g. Burton BMW. I have been in the sales industry for over 9 overs. I am originally from New Haven, Connecticut but have been living in Sussex County for the past 11 years. I enjoy traveling, playing basketball, and attending car shows. I am new to the car sales industry, but pride myself on giving exceptional customer service with each and every person. My outgoing personality and passion for cars allows me to give all my customers a great experience here at i.g. Burton BMW.

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  • Robert Gallagher
    Client Advisor

    Robert Gallagher (Bob) is one of the newest members of the i.g. Burton BMW family. With over 25 years in the customer experience and sales industries, Bob now brings his wealth of knowledge to the auto industry, providing a hands-on approach when working with customers as a BMW Client Advisor and Genius.  Bob grew up on Long Island, NY and attended the University of Delaware, where he studied Criminal Justice.  Bob also earned a Varsity letter on the University of Delaware Men's Lacrosse team and ranked 12th in the country his senior year.  When not busy finding the best i.g. Burton deals for his clients, you can find Bob spending time at the beach with his family, officiating boys high school lacrosse in various divisions across the region, and of course, still running up and down the field himself as a player with Team Harley.

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  • Dennis Sinclair
    Client Advisor

    I grew up in Bear, Delaware. I am a Client Advisor here at i.g. Burton BMW. I've been selling cars in the Dover area for 23 years prior to coming to i.g. Burton. Customer satisfaction has always been my #1 goal. I strive to please every customer on every deal, so I invite my previous customers and new customers alike to come see me. Lets make it happen!

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  • Tom Kashner
    Client Advisor

    Tom Kashner is a born native of Delaware. He is a graduate of Caesar Rodney High School located in Camden De. While attending CR he participated in Football, Wrestling, Track, FFA (Future Farmers of America), The Letterman's Club, and the Thespian Club. He also played Baseball, Softball and other sports that were not affiliated with school. During his high school years, Tom spent many hours helping with the Special Olympic events. He also attended Delaware State College (Delaware State University) majoring in Physical Education and a minor in Special Education. During his tenure at DSU, Tom had the pleasure of being a resident student. He also helped found a chapter of Alpha Phi Delta, a social fraternity. After leaving DSU to start a career in Law Enforcement, he attended Delaware Technical majoring in Criminal Justice. He attended the Wilmington Police Academy and graduated with the 82nd Police Academy Class in 1991. He spent the next 15 years as a Police Officer working for the State of Delaware. As a police officer he spent time as a road officer investigating crimes involving; traffic, drugs and other crimes against the State. He also spent time as a special investigator, investigating corporate law crimes as well as official bribery cases. Tom also spent several years as the Senior Recruiter for his police department. During these years Tom was trained in Marketing as well as Production Development. He spent his last few years as the Officer in Charge of the Governor of the State of Delaware's security. Tom was a decorated Sergeant and finally left his position to concentrate on his business in Real Estate. Tom was able to earn several local, regional, National and International awards with EXIT International. With his support and commitment Delaware was internationally recognized as being the highest productive region (per capita) in 2005-2006. He has been practicing real estate since August 2004. Tom has taken his experience and now has applied his commitment to customer service by joining i.g. Burton BMW.

    Tom has three adult children and three grandchildren. He enjoys spending time with family and friends. He has a special calling for helping others and still over 25 years later has a role in the Special Olympics. In his rare, spare time, Tom enjoys listening to all types of music, shopping, and cruising to the beach to enjoy the fun, sun and pizza! Stop by and see Tom for all your vehicle needs.

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  • Daniel Jones
    Client Advisor
    302-682-4840

    My name is Daniel Jones and I have 11 years of automotive sales experience. I pride myself in providing excellent customer service and making the car buying experience enjoyable. In my spare time I enjoy playing the piano and spending time with my wife Kristina and our three children.

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  • Alex Portnoff
    Client Advisor

    Alex Portnoff is new to the I.G Burton BMW family, but is not new to BMW as a brand. He is a huge BMW enthusiast and has been one for as long as he can remember. He has extensive knowledge and past experience with working around and personally owning several BMW's. His favorite was a six speed e46 BMW M3, although his most recent was an F30 BMW 328i making his new car goal an F30 M3. Alex strives to make the car buying experience enjoyable, laid back, and fun. When he's not out helping clients find their dream cars, he can be found at the beach, playing basketball or football, and working on his own car. Alex likes to thank his father for his BMW obsession and feels lucky to have been given an opportunity to be surrounded by such great cars every day. Come experience Alex's passion and excitement for yourself, he'll be glad you did!

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  • Traequan Hardy
    Client Advisor


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  • Mishele Selg
    Receptionist


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  • Heather Smith
    Internet Sales Director
    302-270-1252


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  • Ariel Morales
    Internet Sales Manager
    800-796-9702

    Ariel has been with i.g. Burton since 2002 starting off at our Seaford Chevrolet location. In 2006, he joined the sales team at our Milford Chevrolet location until recently joining the Internet Sales Department. In his spare time, he loves driving around in his Cadillac. Ariel prides himself in making sure every customer gets the best deal and best customer service he can provide when helping customers find the perfect vehicle that fits them. Come see Ariel for your next vehicle purchase! Keep in mind Ariel is also one of our only bilingual employees!

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  • Ronald Mistretta
    Internet Sales Manager
    302-604-9218

    Ron Mistretta has over 11 years of sales experience in the Automobile industry. He enjoys working with customers to provide a fun and easy vehicle purchase experience. When he is not at work he enjoys spending time with his family. He also likes to attend his children's sporting events and watch their games. He also loves the outdoors and trys to spend as much time out on the beach with his family as he can. 

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  • Allan Moran
    Internet Sales Manager
    302-396-2360

    Allan has been selling cars here at i.g. Burton over 2 years, but is not new to sales. Before selling cars he had worked in sales for over 25 years. When Allan isn't working he enjoys football, baseball, bowling, and spending time with his family.

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  • Dylan Housman
    Internet Sales Manager
    717-917-6371

    Dylan started with i.g. Burton as a College Intern in 2015. He loved his experience as an Intern and decided he would make i.g. Burton his full time career. He enjoys spending time with family and friends as well as working on cars, boats, being outdoors, and fishing. Dylan is originally from Lancaster, PA.

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  • Jim Mauser
    Internet Sales Manager

    Jim Mauser is a Delaware Native. He has been in the car business for 3 years. He specializes in Product knowledge and strives to get you in the best vehicle that fits what you are looking for. If you see him outside of the dealership, you will either see him with his wife and two daughters or floating in the middle of a pond fishing. If you want a stress free buying experience come in and ask for Jim Mauser.

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