BMW Management, Sales, and Service Staff




Owner/President
Charles Burton

 


The automotive industry was always the way for me. From a young age helping my father restore a 57' Chevy Bel-Air to actual time as a BMW and Mercedes-Benz technician. Plus my family is from Amorbach, Bavaria in Germany. I took a different approach to the automotive industry, learning it from the ground up. In my 14 years in the automobile industry I have held positions as a Lot Tender, Service Porter, Service Advisor, and lastly a BMW and Mercedes-Benz Technician.

Coming to i.g. Burton and Co. was a perfect choice for me. I've always had a passion for vehicles, and I wanted to be with a company with the recognition of delivering the joy of BMW. I have learned from a variety of sources that i.g. Burton has a great presence within the community and promotes from within; and that led me to apply for a position.

I would describe my approach to customers as inviting, relaxed, informative, and easy to work with - which reflects in their overall experience of the dealership itself. We pride ourselves on creating an atmosphere where the customers can enjoy themselves. Whether it's the first or the hundredth time they have walked through our doors. We work very hard to provide the level of service they're accustomed to and what we feel they deserve.

In my spare time I enjoy canoeing, whitewater rafting, playing softball, and cooking



Kurt Retzlaff
Sales Manager
302-839-1078
kurt@igburtonbmw.com
 




Rick Marine
BMW Finance Manager
302-424-3042 ext 4010
rmarine@igburtonbmw.com

 

 We invite you to stop by our showroom to experience all that we have to offer.

Paul has been with i.g. Burton for over 10 years. He takes pride in being one of the top dealers in customer satisfaction. Paul is a life long resident of Milton. His favorite things to do are spending time with his granddaughters, fishing, hunting and going to the beach.  

We invite you to schedule a test drive or stop by our showroom to experience all that we have to offer.

Paul Caras III
Client Advisor
302-424-3042 ext 4003
Direct: 302-839-1082

pcaras@igburtonbmw.com


Joe Coverdale
Client Advisor
302-839-1079 (direct line)
jcoverdale@igburtonbmw.com

Joe has been with i.g. Burton for over 13 years. He began selling and servicing customers with the Mercedes-Benz line, and in 2006 transferred to BMW sales. Well versed in all models of our pre-owned inventory. Joe's goal is to make every customer a lifetime customer by providing each and everyone with complete satisfaction during the buying experience and after the sale. Hobbies include advanced billiards, racing and a very high handicap golf game.  Let Joe's experience and knowledge put you in your next vehicle, you will not be disappointed

 


Jay Fausnaught has been selling cars in the Milford area for ten years and decided to join i.g. Burton in late January 2010. He prides himself in customer satisfaction and making the process of buying a car a stress free experience. He resides in Milford with his wife, Pepper, and his two sons, Nathan and Gavin.

Jay Fausnaught
Client Advisor
302-424-3042 ext 4004
jfausnaught@igburtonbmw.com


Dan Jones
Client Advisor
302-424-3042

djones@igburtonbmw.com


We invite you to stop by our showroom to experience all that we have to offer.


We invite you to stop by our showroom to experience all that we have to offer.

 

Maria Barber
Client Advisor
302-839-0836

mbarber@igburtonbmw.com



Terry Rawllins
Client Advisor
302-424-3042
trawllins@igburtonbmw.com


Born and raised in Seaford, Delaware and a University of Delaware graduate, Terry Rawlins has returned to the area to sell BMW's with i.g.Burton BMW after spending the last 10 years based in Moscow, Russia.  Terry had his own hospitality and international school consulting firm that took him as far East as Singapore as well as the Ukraine, Romania, Italy, and many cities throughout Russia.   

Terry has always had a passion for automobiles and performance vehicles.  This passion has become an obsession and a new career.  Using years of service experience promoting a luxury lifestyle in upscale hotels/resorts, as well as exclusive private schools, Terry is uniquely able to work with you to realize the "joy" of owning a BMW.   

Currently living in Bethany Beach with his wife and son, they celebrate being located on the "Eastern Shore"...

Come see him at ig Burton BMW and receive "World Class Service" while purchasing and owning "The Ultimate Driving Machine!"



BMW Service Department

* Our service advisors and factory trained technicians ensure complete customer satisfaction.

Operational Management Team

 

Lisa DiVincenzo
BMW Service Manager
302-424-3042 ext. 4100
Ldivincenzo@igburtonbmw.com

 

Ladonna Craig
BMW Service Advisor
302-424-3042 ext. 4102
lcraig@igburtonbmw.com

Kim Cordrey
BMW Warranty Administrator
302-424-3042 ext. 4104
kcordrey@igburtonbmw.com

 

Trish Armstrong
BMW Service Coordinator 
302-424-3042 ext. 4113
tarmstrong@igburtonbmw.com


                           

 

BMW Parts Department
(302) 424-3042


Joe MacDonald


Randy Hays (Parts Manager)


Caleb Ashley



 
104614|3573